Front Office Assistant/Ophthalmologist

The front office assistant is responsible for providing excellent customer service to patients while supporting the daily administrative operations of an eye care practice. 

Duties include: 

• Greet patients and manage check-in and check-out procedures, answer incoming phone calls, and provide excellent customer service with professional telephone etiquette.
• Schedule appointments, update patient medical records, and assist with electronic medical records (EMR/EHR) management.
• Patient referrals and billing.
• Review medical documentation, care plans, and health insurance information, and assist with medical billing, collections, and Medicare-related processes as assigned.
• Maintain patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and clinic policies.
• Organize, maintain, and file patient records and documentation accurately.
• Utilize Microsoft Office and clinic software to perform data entry, typing, and other administrative duties as needed.

Required qualifications: 

• Previous experience in a medical office is required.
• Strong customer service, communication, telephone etiquette, computer, typing, and organizational skills.
• Familiarity with medical terminology, patient records, health information management, health insurance, and medical office procedures is preferred.
• Bilingual skills are preferred.

Wage: 

$20.00 hr. 

(#6.1029.103 – Visalia)