Customer Service Representative

Need up-beat person with can-do attitude to join customer service department at plastic manufacturing facility in Fresno, CA. Duties include: Providing prompt & friendly service by actively responding to customer’s inquiries regarding pricing, inventory, & shipping status; Communicating with customers through various media such as email, messaging, & via telephone; Processing orders promptly & accurately; Confirming pricing, ship date(s), & any other special instructions before returning order confirmation back to customer in timely manner; Maintaining accurate shipping dates, shipping to locations & shipping facility; Monitoring & updating backordered items while communicating to customer & Sales Rep any possible delays or changes to order; Assisting Sales Team by sending out product samples as requested, providing information about customers’ past pricing structures & order history, & running inventory reports to provide accurate merchandise availability; Assisting other departments with administrative tasks as requested; Seeking to satisfy customers’ needs with professionalism & timeliness & taking pride in helping to create & maintain long-term customer relationships; Communicating effectively with team members & providing constructive suggestions to improve team performance; Determining resources & actions required to accomplish objectives; Setting priorities & managing time effectively to meet deadlines; Identifying potential problems & communicating well with supervisor to plan contingent actions, as appropriate; Performing all duties in accordance with company policies & procedures for safety & security including OSHA & other applicable state & local regulations; Performing other duties as assigned by members of company management; Attending & participating in staff meetings & company events as required. Required qualifications: Min. 2 yrs exp. in office environment; Exp. working with diverse range of customers & able to maintain calm & professional demeanor when faced with challenging situation; Customer service-driven; Computer competence including MS Office suite; Excellent verbal & written English communication skills; Self-starter, able to take initiative & work independently with minimal supervision; Excellent analytical & problem-solving skills; Ability to manage & prioritize multiple tasks under deadline pressure; Ability to maintain confidentiality of sensitive company & employee information; Ability to work professionally with variety of personalities & avoid taking sides in personal disagreements; Highly organized; Teamwork skills & ability to work harmoniously with others to get job done; Respectful attitude that promotes positive work environment; Planning/time management skills; Able to keep confidential information & trade secrets protected; Extraordinary morals & ethical values. High school diploma/equivalent preferred. Associate or Bachelor’s Degree in Business Administration or related field preferred. Previous exp. with Customer Service &/or Agriculture preferred. Benefits after hired on by client include 401(k) & 401(k) matching, Dental insurance, Flexible spending account, Health insurance, Life insurance, Paid time off, & Vision insurance. Mon-Fri/8:00am-5:00pm. 8-hr. shifts. Temp-to-Hire position. Wage: $19.00 hr. Send resume to [email protected]. (#4.0607.111 – Fresno)