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Customer Service Representative

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  • Full-Time
  • Any
  • None
  • Fresno
  • Fresno, CA
  • $20.00+ hr. DOE

Need up-beat person with can-do attitude to join customer service department & help with warehouse, inventory, & shipping in Fresno, CA. Position is responsible for processing & maintaining customer sales orders. Duties include: Actively responding to customer's inquiries regarding pricing, inventory, & shipping status; Communicating with customers through various medias such as email, messaging, & via telephone; Processing orders promptly & accurately; Confirming pricing, ship date(s), & any other special instructions before returning order confirmation back to customer in timely manner; Maintaining accurate shipping dates, ship to locations, & shipping facility; Monitoring & updating backordered items while communicating to customer & Sales Rep any possible delays or changes to order; Assisting Sales Team by sending out product samples as requested, providing information about customers' past pricing structures & order history, & running inventory reports to provide accurate merchandise availability; Assisting other dept with administrative tasks as requested & performing other duties as assigned by members of company management; Attending & participating in staff meetings & company events as required. Required qualifications: Exp. working with diverse range of customers & maintain calm & professional demeanor when faced with challenging situations; Possess ability to provide prompt & friendly service. After hired, will receive benefits including: -401(k), 401(k) matching, Dental insurance, Flexible spending account, Health insurance, Life insurance, Paid time off, & Vision insurance. Day shift. Mon-Fri/8:00am-5:00pm. Temp-to-Hire, Full-time position. Wage: $20.00+ hr. DOE. (#3.0324.311 – Fresno)