Inside Sales/Customer Service

Needed for tile warehouse Modesto, CA. Will play crucial role in driving sales & revenue growth for company. Responsible for establishing & maintaining strong relationships with customers, identifying their needs, & promoting products or services. Primary goal will be to meet or exceed sales targets through effective communication, persuasive selling techniques, & exceptional customer service. Duties include: Proactively reaching out to current & prospective customers including Designers, Developers, General Contractors, Fabricators, & Builders to identify sales opportunities; Presenting & demonstrating products to prospective customers, highlighting their unique features & benefits; Utilizing persuasive selling techniques to convert leads into sales & achieve assigned sales targets; Following up with leads & customers to nurture relationships, address any concerns, & maximize sales opportunities; Maximizing use of Stone Profit System fully by end of 90 days (about 3 months); Establishing relationship with top 25 commercial, multi residential, & fabrication firms by establishing their needs & preferences; Providing exceptional customer service, promptly addressing inquiries, resolving issues, & ensuring customer satisfaction; Regularly following up with customers to assess their level of satisfaction, identify upselling opportunities, & secure repeat business; Developing deep understanding of products, including features, specifications, & applications; Staying up-to-date with industry trends, market conditions, & competitor offerings to effectively position products & highlight their competitive advantages; Attending industry networking events to stay in-the-know about up-and-coming products, advancements in field, & training techniques; Maintaining accurate & up-to-date customer records, sales activities, & other relevant information using Stone Profit System software & other designated tools; Preparing & delivering customer walk-ins, holds, invoices, & delivery slips for customers & management; Assisting daily with walk-in customers touring facility to find surface that fits their needs; Performing other duties assigned by management. Required qualifications: Proven exp. in inside sales or related customer-facing role; Excellent communication & interpersonal skills, with ability to build rapport & establish trust with customers; Strong negotiation & persuasive selling abilities; Goal-oriented mindset with proven track record of meeting or exceeding sales targets; Self-motivated & proactive with ability to work independently & as part of team; Proficient in using CRM software, sales tracking tools, & MS Office Suite; Ability to adapt to changing priorities & work in fast-paced environment; Able to occasionally lift up to 50 lbs.; Flexibility to work rotating Saturdays; Good attendance. Benefits after hired on by client include 401(k) & 401(k) matching, Dental insurance, Employee discount, Paid time off, Tuition reimbursement, & Vision insurance. Bonus pay will be discussed after hired on by client. Mon-Fri/8:00am-5:00pm (Saturdays rotating; 2 Saturdays every month from 9:00am-1:00pm). Wage: $19.00-$22.00 hr. Negotiable. Send resume to [email protected]. (#4.0607.211 – Fresno)